SiT v3.51 Released

The Support Incident Tracker developers are pleased to announce the immediate availability of v3.51, thanks to the dedicated hard work of our developers, translators and testers.

This release is purely a bug fix and translation update. If you are using the LDAP functionality within SiT, this is a mandatory upgrade due to a security bug in that functionality.

Download it now or view the release notes.

Highlights

• An important security fix (Bug 1047) for those people using the LDAP feature
• Many minor and not-so-minor enhancements and bug fixes
• Updates to the French (fr-FR) translation by Guillaume Clement, 100% of SiT! strings are now translated to French
• Updates to the Dutch (nl-NL) translation by Arko Kroonen, 100% of SiT! strings are now translated to Dutch
• Updated Danish (da-DK) translation by Carsten Jensen

SiT v3.50 Released

The Support Incident Tracker developers are pleased to announce the immediate availability of v3.50, thanks to the dedicated hard work of our developers, translators and testers.

This release introduces LDAP compatibility, improved permissions and significant progress on internationalisation.

Download it now or view the release notes.

Highlights

• Improved LDAP authentication now works with Active Directory, eDirectory and more.
• Improved permissions management, permissions are now grouped by category to make it easier to find the permissions you are interested in changing. It is also now possible to add your own Roles in addition to the three built in roles.
• Improved internationalisation and new & updated Translations: Bulgarian (Yassen Gorbounov), French (Gilles Grenier), Danish (Carsten Jensen), Italian (Silvio Bogetto). Many more of the strings within SiT! are now able to be translated, we’re working hard towards 100% internationalisation, we need your help with this, please report and any hardcoded English strings that you find.
• Improved support for Inbound Email, this feature is no-longer being treated as experimental as in previous releases, so please feel free to give it a try.
• Improved UTF-8 support, better handling of international characters.
• SiT! was previously limited to supporting 128 users, this restriction has been removed.
• Plugin improvements: Plugins can now be internationalised and SiT! strings can now be overridden by plugins.
• Many minor and not-so-minor enhancements and bug fixes

We’re going to FOSDEM

See the announcement in our forum about FOSDEM, we’re trying to get as many SiT! community members as we can to join us at FOSDEM, and we’re even offering sponsorship for a few lucky people. Currently about ten people have expressed an interest in going and we’re hoping that more of you will make plans soon. It’s gonna be great!

FOSDEM is a free and non-commercial event organized by the community for the community. The goal is to provide Free Software and Open Source developers and communities a place to meet to:

• get in touch with other developers and projects;
• be informed about the latest developments in the Free Software and Open Source world;
• attend interesting talks and presentations held in large conference rooms by Free Software and Open Source project leaders and committers on various topics;
• and to promote the development and the benefits of Free Software and Open Source solutions.

Participation and attendance is totally free, though the organization gratefully accepts donationals and sponsorships.

See http://www.fosdem.org for more information about FOSDEM.

SiT! 3.50rc3 Released

The third release candidate of Support Incident Tracker v3.50 has been released. This fixes a bit of an administrative error (whoops) which meant that the archive that claimed to contain rc2 actually contained the files from rc1. Apologies to all those who were confused by this, please give rc3 a try and let us know how you go on.

See the Release Notes for more information.

Some stats

Each month we get more and more visitors to our website at sitracker.org, it’s really pleasing to see the growth we’ve been having since we launched our new website with new fancy-dancy clustered grid hosting (Provided to us by Tshost.co.uk).

Unfortunately it seem that the chart with the number of people downloading SiT! isn’t showing quite the same trend:

I’m not sure why this is, it can’t possibly be because people don’t like the look of it. I think it can be partially explained by problems with sourceforge.net. I know that some people have had problems downloading from sourceforge and I also know that SF have had problems with their stats service so the figures in the chart above might not be very accurate. The download figures also don’t account from people grabbing SiT! from places other than sourceforge.

So far this year we’ve had over 25,000 visitors to our website and over 4000 downloads so I don’t think we have anything to complain about, but I definitely think we can improve on it.

If you want to help, you can do so by spreading the word about SiT! Tell your friends, mention us on your blog, on facebook, on twitter or in forums you visit etc. We need to get the word out that we exist!

SiT! 3.50rc2 Released

The second release candidate of Support Incident Tracker v3.50 is now available to download. This release has more than 20 minor and not-so-minor bug fixes since the previous release candidate and we also have a brand new Bulgarian (bg-BG) translation thanks to Yassen Gorbounov.

All being well this release will become the final release of 3.50 in a couple of weeks time. If you find any bugs at all, please discuss them in the forums and/or log them in our bug tracker so that we can make 3.50 the best release yet.

See the Release Notes for more information.

SiT! 3.50rc1 Released

Support Incident Tracker version 3.50rc1 has been released thanks to the dedicated hard work of our developers, translators and testers. This release introduces LDAP compatibility, improved permissions and significant progress on internationalisation. There are many more changes and features as well as many minor and some not so minor bug fixes. See the Release Notes for more information and download your copy

15% off merchandise

The site that hosts our merchandise store is offering a discount on purchases until 23rd August 2009.

You will save 15% on your order with the voucher code SUMMER2009 when you have at least 1 t-shirt or kids’/baby product (minimum order £30).

So now is as good a time as any to support the project and get your hands on great SiT! t-shirt.

By the way, if anybody has any ideas for other merchandise we could offer, let me know.

TV Interview

During the 2009 Trophées du Libre event in Soissons, France, I was interviewed by the “video cameras” of Intelli’N TV, a French Web TV about Open Source.

[Download in OGG Vorbis format from blip.tv]

See this and the video interviews from the other finalists at the Trophées du Libre website.

Trophées du Libre Award

I’m very proud to announce that SiT! has received a Trophées du Libre award for second place in the Professional category. All the finalist projects were extremely high quality and it was fantastic to get to meet the great people behind them.

Results for Trophées du Libre 2009 Professional category

1. GOsa
2. Support Incident Tracker
3. Projectivity 3.0
4. GSQL
5. Tine 2.0

As a project we now have decide the best way to spend our €1000 prize. Congratulations to everybody who has contributed to SiT in some way whether that is code, bugs, docs, translation or ideas. We are delighted to receive this award it is very nice to have some recognition of our hard work.

I would like to thank everybody at Cetril (Jean-Baptiste, Maxime and Muriel) and the related organisations that made this event one of the most enjoyable weekends I’ve had in a long time.