This is the development blog for Support Incident Tracker.
Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
If you have any questions about SiT! please use our Forum, as we don’t check the comments on this page often. thanks.
Hi
Would like to find out, is there a way to upload a attachment on the system as currently they isn’t that option?
Mick Bota
Application Consultant
Strive Software International
Technology Top 100 Company 2002 – 2009
Tel:
Intl: +27 11 728 0039
Fax: +27 11 483 0084
Email: support1@strivesoft.com
Hi Mike,
This is probably a subject that is best discussed over in the SiT! forum rather than here but to answer your question briefly, yes you can upload attachments – this feature has been in SiT! from the very beginning. See the files or updates page in the popup window of an incident. You can also send or receive emails with attachments within SiT!.
Hope this helps,
/Ivan
Hi Ivan
Yes on the support incident you can, sorry didn’t specify were; I want to be able to upload attachments on the Knowledge Base.
Is there a function to upload attachments on the Knowledge Base?
Mick
Hi Mick,
Not in the current release. But this is being actively worked on for a future release, watch this space, as they say.
/Ivan
Hi
(a) Is this application widely used? Who would typically use this?
(b) Is it suitable for large systems (1000+ incidents daily?)
(c) Is there commercial support?
Regards
amanda
Hi Amanda,
Your questions are best answered in our Forum http://sitracker.org/forum/
Thanks,
/Ivan
Is there any one at home so I can reset my password?
Other than that, what password? I’m not sure I can help you.