This is the development blog for Support Incident Tracker.

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

If you have any questions about SiT! please use our Forum, as we don’t check the comments on this page often. thanks.

8 Responses to “About”

  1. 1 Mick Bota August 24, 2011 at 10:42 am


    Would like to find out, is there a way to upload a attachment on the system as currently they isn’t that option?

    Mick Bota
    Application Consultant
    Strive Software International
    Technology Top 100 Company 2002 – 2009
    Intl: +27 11 728 0039
    Fax: +27 11 483 0084

  2. 2 Ivan Lucas August 24, 2011 at 11:29 am

    Hi Mike,

    This is probably a subject that is best discussed over in the SiT! forum rather than here but to answer your question briefly, yes you can upload attachments – this feature has been in SiT! from the very beginning. See the files or updates page in the popup window of an incident. You can also send or receive emails with attachments within SiT!.

    Hope this helps,


  3. 3 Mick August 24, 2011 at 11:48 am

    Hi Ivan

    Yes on the support incident you can, sorry didn’t specify were; I want to be able to upload attachments on the Knowledge Base.

    Is there a function to upload attachments on the Knowledge Base?


  4. 4 Ivan Lucas August 24, 2011 at 11:58 am

    Hi Mick,

    Not in the current release. But this is being actively worked on for a future release, watch this space, as they say.


  5. 5 amanda March 15, 2012 at 7:54 am


    (a) Is this application widely used? Who would typically use this?
    (b) Is it suitable for large systems (1000+ incidents daily?)
    (c) Is there commercial support?



  6. 6 Ivan Lucas July 6, 2012 at 2:00 pm

    Hi Amanda,

    Your questions are best answered in our Forum



  7. 7 Darcel July 29, 2014 at 2:36 pm

    Is there any one at home so I can reset my password?

  8. 8 Ivan Lucas July 29, 2014 at 4:52 pm

    Other than that, what password? I’m not sure I can help you.

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