Archive for the 'General' Category

News October 2013


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SiT v3.90 is out as Beta 1, after being quietly released around a month ago. Several years in the making, lots of new great stuff, of some  which I’ll try and make a short summery of here. Needless to say is that this version has been waited for, for a long time.

First off, I’d like to say that a new theme has been created, called Kriplyana, not only do we have a new theme, we have our own Icons for this theme too. The Icons are released under GNU GPLv2 as with SiT!, so if you want to use these icons for something else, feel free to do so, as long as it’s consistent with the GPLv2 license. The Icon template is available as SVG in the SVN. The iconset is created using Inkscape, and might not work 100% with other vector based graphics programs that support SVG.

And now to a list of highlighted new features:

  • Plugins Repository
  • Plugin manager
  • A whole new trigger system
  • Possibility to store customers reference info
  • Feedback is available from the portal
  • Possibility for a contact to set an incident on hold using the portal
  • User customization is much improved.
  • Configurable map link
  • Files can now be attached to the Knowledgebase.
  • Improved/simplified LDAP configuration

And lots of other new stuff.

This is an beta release from our unstable branch and as such is not ready for production use just yet but please
feel free to try it out, download it here:
If you find any bugs, please report them in our bug tracker as usual, this is after all only a beta release.

News – July 2012

   After an unacceptably long delay long delay (sorry about that!), we have now released SiT v3.66. This is a high priority update that addresses several security issues. We’ve also managed to sneak in a few small features in form of additional triggers. Due to the security issue we strongly recommend you to update to this version as soon as possible.

If you have problems with the translations page, and you are running PHP 5.3.9 or higher, you need to set max_input_vars = 2500 in php.ini. The default after this version is 1000, you can set any high number, but it’s recommended to have more than 2000 for the translations.

Poulvh has so kindly contributed a piece of code to us, that allows NTLM logon, this is mostly useful in a Windows environment, but it allows single signon. So now the users, contacts, managers engineers or whomever you configure to use with the Active Directory backend, will only have to logon to their desktop. Though it will not be implemented for v3.6x you can still add the patches. Please make note that this is a community supplied patch, and we might not be able to help you if you run into problems with this. You can look in our forum for more info regarding the NTLM patch. We’ll make a wiki page for this as soon as possible.

You can download v3.66 of SiT! on the button below. And we have of course also supplied a VMWare machine with this version. You can find the download link for that here.

SiT! Turns 10 Years

 10 years ago today SiT! v3 was released as a beta, and immediately went into use at Salford Software,  since then it has handled over 27,000 incidents at Salford Software.

In 2005 it was released as free and open source software under the GNU General Public License and a project to expand and improve it was begun, since then it has been downloaded over 40,000 times.

This has all been made possible thanks to contributions from more than sixty people, and now it has made twenty open source releases, has been translated into over 20 languages and is used in six continents.

SiT! started out being pre-printed paper forms, then later a Java program which was version 1 (sometime around 1998). SiT! v2 was a re-write in PHP3 and was a simple system in two parts though it did introduce the concept of contract management. v3 combined the two parts of v2 and added several modules that are still used today, like sites, contracts and user management, though of course they’ve been much improved since then.

Congratulations SiT!

News – July

sitracker wax sealIt’s time for a new release of SiT, v3.64. Read the release notes here.

This release is another maintenance, and it is highly recommended that you upgrade to this version.

  • Security issues found by Yuri Goltsev, Positive Research Lab
  • German help files are now translated thanks to Gabriele Pohl
  • 100% Portuguese (Portugal) translations thanks to José Tomás & Luis Manuel Rodrigues

If you want to help in the development of SiT v3.90 (pre v4.0) please feel free to contact us.

The translation files have been updated for this release, so if you can translate, please feel free to help us here, no matter if it is only 1 string or a full translation, anything helps.

You can find us on IRC, contact us on the developers mailing list or translators mailing list which you can find here

Download SiT 3.64

News – June

Logo icon of SiT!- Open Source Incident TrackerIt’s an exiting time for us, though it has been a slow year in the development for the v3.90 release (a v4 preview). As some of you know, some of you might not know, the reason for the release of v3.90 is so that we could get new features to you sooner rather than later. In order to do we have had to trim some of the planned features but don’t fret, those features will be heading your way eventually in the v4.00 release.

The developers have worked hard this month, and will continue to do so, perhaps the beta will come sometime by the end of this month? Here’s a tip for you, follow the roadmap for the v3.90 release and you’ll be able to track progress. At the time of the writing we’re almost at 60% done.

  • Something new, is that a developer day has been introduced. The developer day is a day where developers meet in on IRC (#sit on freenode) to, amongst other things; discuss issues, code, brainstorm ideas, mentor SiT hackers & plugin programmers and whom ever wants to contribute to SiT, and in general have an enjoyable day with everyone on IRC, everyone who is interested is welcome of course. The day in mention will be the first Saturday of every month, we are a friendly bunch and we don’t bite.

Several plugins have been updated since the last news update, so why don’t you check out our plugins repository?

I’d also say a thank you to José Tomás who has helped us with the Portuguese (Portugal) translations and a special thank you to Rob Beckett (aka subwolf) who made his first code contributions to SiT! this week after a sabbatical due to illness, Rob has long been a regular contributor to the fun we have on IRC.

sitracker developer day banner

News – April

SiT IconThe day has come for the release of SiT! v3.63. This version has been long underway, but though there have been some bug fixes, and almost no new features this version is really recommended due to the fact that it fixes alot of security issues some found by Knud Erik from nSense, and some found by John Leitch & Bryce Darling.

Some of the improvements are:

  • Better language support for right-to-left reading/writing
  • MySQL 5.5 support
  • German de-DE Gabriele Pohl & Raffael Luthiger really improved this one
  • Russian ru-RU is now again 100% thanks to Алексей Назаров
  • Polish pl-PL is added and now 90% thanks to Tom Kapelko & Urszula Gola
  • Persian/Farsi fa-IR is added and now 90% thanks to Mahdi Heidari

You can read the release notes here: release notes 3.63

Next release will be the v3.90 which will be a pre v4.0 release which we decided to call v3.90 as it doesn’t contain all the features we want for 4.0.

Happy New Year

Happy New Year

We are soon entering 2011, which we hope will be a very good year for you.

As a new year present to you I’ve uploaded a new plugin; tms_log, which is a log file viewer.
Though you will not be able to use it.

– Why not? you may ask.
Well the minimum version is for SiT v3.63

– But the v3.63 hasn’t even been released yet.
Thats why I’ve made a special release of the plugin v0.99 which is supported back to v3.50, it has a minor change to let it support the older versions, otherwise it’s the same (just make sure that you upgrade the plugin when you upgrade SiT)

– Where can I get it?
In our Plugins repository

Don’t forget to add to your rss-news reader about new/updated plugins Feed Icon

Happy holidays

The SiT Team wishes you a merry Christmas and a happy new year.

We’ve got only a few bits of news for you at this time, this is unfortunately due to the developers being very busy meeting deadlines after deadlines at their work, which has resulted in postponing the release of v4.0.
So if you are a developer and would like to help out, please join us at IRC and lets have a talk.

We’ve got some great news too.
We got some improved Dutch translations with better wordings, thanks to Arko Kroonen & Jasper van der Marel.
Vasilios Karageorgis started on the Greek translations and is now over 50%

After alot of work, we finally got SiT into the BSD ports system which makes it easier to install on BSD.
A quick guide is added to our wiki for installing SiT Port

We’ve created a plugins repository, which runs as a test. This should be more user friendly than downloading from SVN.
Take a look here to view the plugins listing.
Don’t forget to add the RSS feed
We would appreciate any feedback in our forum so we can improve our service to you.

News update – July

Greetings all.

The news update this month are few but regardless we do have some news for you.SiT Software box for release 3.62

SiT 3.62 was released 18th of July fixing a lot of bugs, read the release notes.
This release will probably be the last release before SiT 4.0 is released, don’t worry, we will continue the v3.x branch until around v4.2.

Due to the fact that there will be no new features directly in the 3.x releases, you might see new features anyway, in the shape of plugins.
During the past year a lot of plugins and dashlets has been created, these contributions might even find their way into the SiT core in v4.x, so one could see these as being test features.

The plugins also show how easy it can be to add own features to SiT! without having the terror of overwriting the self-made code when upgrading.

If you are a PHP programmer and you would like to help us, you are welcome to join our IRC and/or look in our developers wiki.

We are also looking for experienced artists, so if you are one, or know someone who would be interested, feel free to contact us (preferable on IRC or email to Project leader Ivan Lucas).

New/updated Plugins
As always, Nicdev007 has made improvements to the Auto create with tags plugin.
For those who are not familiar with this plugin, I can make a short description of it. When a mail from an unknown contact enters SiT!, this plugin autocreates the contact, it checks the email domain and binds the contact to this site. It also checks for duplicates.

As an addition to my previous plugin, the tms add timeused where you can add an amount of time spent on an incident, when closing the incident, I’ve created a generic plugin that can easily be modified to suit your needs, the tms customfield close. This plugin adds a custom field to the close incident page, the custom field can be renamed to what you want.
Any support, tips, suggestions are welcome here in our forums

As a sneak peak I can present a plugin manager which basically, when it’s finished, helps you install plugins, show upgrades, enable/disable them etc. When finished this will be a great addition to SiT!

If you want to see more plugins, take a look in our Plugins directory

Monthly news – May

The monthly news this month has unfortunately been postponed due to two things;
The delay of the release of SiT 3.61, and for my part, vacation. My apologies.

Unfortunately as many of you might have experienced, SiT 3.61 hasn’t been released yet though it was scheduled to have been released the 9th this month. This is due to the fact that still a few bugs needs to be fixed, and the developers are very busy for the time being. Hopefully it will be released within the next 2 weeks, but I cannot promise anything at the moment.
Bug 1204 is a tricky one, and is the one that we are waiting to finish.
We do have some good news though,

Jeff Stone has been very busy translating the remaining Welsh so we have 100% on that, started on Norsk Bokmål, and made some Catalan
The Mexican Spanish has also been completed thanks to Josías Galván Reyes
Brazilian Portuguese has been updated thanks to Fernando Suzarte Schiavon
Russian has been updated and is almost 100% thanks to Sancho78rus

Big thanks to you guys 🙂

Our dear contributer and hang-around Nicdev007 has added a useful dashlet that shows ALL incidents in a select group.
This is on a forum request. You can read more about the plugin in our wiki
Also he has continued updating the Auto create with tags plugin which is now v1.80, this one now handles plugins on its own aswell. A new great feature is that it has the ability to auto create a new contact if he/she is unknown to SiT, by searching LDAP.

This time I’ve managed to create an install video tutorial, unfortunately youtube managed to reduce the quality, so you can’t actually see the text written. I’ll work to get the file put for download, if I’m successful it’ll have a link from our wiki.

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