Archive for the 'News' Category

News October 2013


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SiT v3.90 is out as Beta 1, after being quietly released around a month ago. Several years in the making, lots of new great stuff, of some  which I’ll try and make a short summery of here. Needless to say is that this version has been waited for, for a long time.

First off, I’d like to say that a new theme has been created, called Kriplyana, not only do we have a new theme, we have our own Icons for this theme too. The Icons are released under GNU GPLv2 as with SiT!, so if you want to use these icons for something else, feel free to do so, as long as it’s consistent with the GPLv2 license. The Icon template is available as SVG in the SVN. The iconset is created using Inkscape, and might not work 100% with other vector based graphics programs that support SVG.

And now to a list of highlighted new features:

  • Plugins Repository
  • Plugin manager
  • A whole new trigger system
  • Possibility to store customers reference info
  • Feedback is available from the portal
  • Possibility for a contact to set an incident on hold using the portal
  • User customization is much improved.
  • Configurable map link
  • Files can now be attached to the Knowledgebase.
  • Improved/simplified LDAP configuration

And lots of other new stuff.

This is an beta release from our unstable branch and as such is not ready for production use just yet but please
feel free to try it out, download it here:
If you find any bugs, please report them in our bug tracker as usual, this is after all only a beta release.

Update on progress

It’s been a long time since we did a blog entry, so to update everybody of what we’ve been up to here’s some fresh news:

We’ve been working steadily on v3.68, making fixes for about 25 issues. Depending on our workload, we’re likely to release 3.68 this month.

We’ve also been turning our focus more towards the future of SiT!, v3.90 which is now, after three years in development, finally ready for release to a wider audience in the form of a first beta release. With 3.90 we’ve made SiT! easier to use with a more consistent interface and brand new theme (named kriplyana, after the inuit word for snow that looks blue in the early morning). 3.90 contains many improvements both large and small, and I’ll try and find time to blog about them in the coming weeks and months.

News – August 2012

We’ve decided to make a new release, which addresses a security issue in the setup.php file.

Thanks to Jonathan Claudius and Robert Foggia of Trustwave SpiderLabs for finding and reporting this.

This upgrade can easily be done, as you only need to overwrite the old setup.php with the version from the 3.67 package.

This release also features some updated Dutch translations thanks to itpp2012.

News – July 2012

   After an unacceptably long delay long delay (sorry about that!), we have now released SiT v3.66. This is a high priority update that addresses several security issues. We’ve also managed to sneak in a few small features in form of additional triggers. Due to the security issue we strongly recommend you to update to this version as soon as possible.

If you have problems with the translations page, and you are running PHP 5.3.9 or higher, you need to set max_input_vars = 2500 in php.ini. The default after this version is 1000, you can set any high number, but it’s recommended to have more than 2000 for the translations.

Poulvh has so kindly contributed a piece of code to us, that allows NTLM logon, this is mostly useful in a Windows environment, but it allows single signon. So now the users, contacts, managers engineers or whomever you configure to use with the Active Directory backend, will only have to logon to their desktop. Though it will not be implemented for v3.6x you can still add the patches. Please make note that this is a community supplied patch, and we might not be able to help you if you run into problems with this. You can look in our forum for more info regarding the NTLM patch. We’ll make a wiki page for this as soon as possible.

You can download v3.66 of SiT! on the button below. And we have of course also supplied a VMWare machine with this version. You can find the download link for that here.

SiT! Turns 10 Years

 10 years ago today SiT! v3 was released as a beta, and immediately went into use at Salford Software,  since then it has handled over 27,000 incidents at Salford Software.

In 2005 it was released as free and open source software under the GNU General Public License and a project to expand and improve it was begun, since then it has been downloaded over 40,000 times.

This has all been made possible thanks to contributions from more than sixty people, and now it has made twenty open source releases, has been translated into over 20 languages and is used in six continents.

SiT! started out being pre-printed paper forms, then later a Java program which was version 1 (sometime around 1998). SiT! v2 was a re-write in PHP3 and was a simple system in two parts though it did introduce the concept of contract management. v3 combined the two parts of v2 and added several modules that are still used today, like sites, contracts and user management, though of course they’ve been much improved since then.

Congratulations SiT!

News – July

sitracker wax sealIt’s time for a new release of SiT, v3.64. Read the release notes here.

This release is another maintenance, and it is highly recommended that you upgrade to this version.

  • Security issues found by Yuri Goltsev, Positive Research Lab
  • German help files are now translated thanks to Gabriele Pohl
  • 100% Portuguese (Portugal) translations thanks to José Tomás & Luis Manuel Rodrigues

If you want to help in the development of SiT v3.90 (pre v4.0) please feel free to contact us.

The translation files have been updated for this release, so if you can translate, please feel free to help us here, no matter if it is only 1 string or a full translation, anything helps.

You can find us on IRC, contact us on the developers mailing list or translators mailing list which you can find here

Download SiT 3.64

News – June

Logo icon of SiT!- Open Source Incident TrackerIt’s an exiting time for us, though it has been a slow year in the development for the v3.90 release (a v4 preview). As some of you know, some of you might not know, the reason for the release of v3.90 is so that we could get new features to you sooner rather than later. In order to do we have had to trim some of the planned features but don’t fret, those features will be heading your way eventually in the v4.00 release.

The developers have worked hard this month, and will continue to do so, perhaps the beta will come sometime by the end of this month? Here’s a tip for you, follow the roadmap for the v3.90 release and you’ll be able to track progress. At the time of the writing we’re almost at 60% done.

  • Something new, is that a developer day has been introduced. The developer day is a day where developers meet in on IRC (#sit on freenode) to, amongst other things; discuss issues, code, brainstorm ideas, mentor SiT hackers & plugin programmers and whom ever wants to contribute to SiT, and in general have an enjoyable day with everyone on IRC, everyone who is interested is welcome of course. The day in mention will be the first Saturday of every month, we are a friendly bunch and we don’t bite.

Several plugins have been updated since the last news update, so why don’t you check out our plugins repository?

I’d also say a thank you to José Tomás who has helped us with the Portuguese (Portugal) translations and a special thank you to Rob Beckett (aka subwolf) who made his first code contributions to SiT! this week after a sabbatical due to illness, Rob has long been a regular contributor to the fun we have on IRC.

sitracker developer day banner

News – April

SiT IconThe day has come for the release of SiT! v3.63. This version has been long underway, but though there have been some bug fixes, and almost no new features this version is really recommended due to the fact that it fixes alot of security issues some found by Knud Erik from nSense, and some found by John Leitch & Bryce Darling.

Some of the improvements are:

  • Better language support for right-to-left reading/writing
  • MySQL 5.5 support
  • German de-DE Gabriele Pohl & Raffael Luthiger really improved this one
  • Russian ru-RU is now again 100% thanks to Алексей Назаров
  • Polish pl-PL is added and now 90% thanks to Tom Kapelko & Urszula Gola
  • Persian/Farsi fa-IR is added and now 90% thanks to Mahdi Heidari

You can read the release notes here: release notes 3.63

Next release will be the v3.90 which will be a pre v4.0 release which we decided to call v3.90 as it doesn’t contain all the features we want for 4.0.

News – February

New Beta Release

We’ve released SiT 3.63 in a beta version, get it here. There have been many bug fixes and most important of all security fixes, thanks to Knud Erik from nsense research for finding these. So please download a copy and help us test it.


We have made a plugin repository for your convenience, here you can find the latest releases of a plugin without being afraid of downloading a broken one. The url is here : , just click on files in the menu. If you sign up to the RSS feeds you’ll get notifications when a new plugin is added or when one existing is updated. This is actually a great chance to use the RSS dashlet already shipping with SiT!.

There have been added quite a few updates to plugins and dashlets, and also some cool new plugins. I suggest you take a look at the Plugins Directory in the wiki to see if there is anything that you can use.

Some really useful ones are the Tms Log and the Incident Summary

  • The Tms Log will give you a nice page where you can view the debug log file and clean it if required.
  • The Incident Summary Will display the summary of an incident on the incident details page, you’ll have a possibility to easily edit this too. The summary will then be saved in the summary field when closing the incident.


A new tutorial has been added, this one is a, how to expand storage in the VM of SiT! this can, with a few modifications, also be used for a regular Ubuntu using LVM but that’s not explained in the video.

News update – July

Greetings all.

The news update this month are few but regardless we do have some news for you.SiT Software box for release 3.62

SiT 3.62 was released 18th of July fixing a lot of bugs, read the release notes.
This release will probably be the last release before SiT 4.0 is released, don’t worry, we will continue the v3.x branch until around v4.2.

Due to the fact that there will be no new features directly in the 3.x releases, you might see new features anyway, in the shape of plugins.
During the past year a lot of plugins and dashlets has been created, these contributions might even find their way into the SiT core in v4.x, so one could see these as being test features.

The plugins also show how easy it can be to add own features to SiT! without having the terror of overwriting the self-made code when upgrading.

If you are a PHP programmer and you would like to help us, you are welcome to join our IRC and/or look in our developers wiki.

We are also looking for experienced artists, so if you are one, or know someone who would be interested, feel free to contact us (preferable on IRC or email to Project leader Ivan Lucas).

New/updated Plugins
As always, Nicdev007 has made improvements to the Auto create with tags plugin.
For those who are not familiar with this plugin, I can make a short description of it. When a mail from an unknown contact enters SiT!, this plugin autocreates the contact, it checks the email domain and binds the contact to this site. It also checks for duplicates.

As an addition to my previous plugin, the tms add timeused where you can add an amount of time spent on an incident, when closing the incident, I’ve created a generic plugin that can easily be modified to suit your needs, the tms customfield close. This plugin adds a custom field to the close incident page, the custom field can be renamed to what you want.
Any support, tips, suggestions are welcome here in our forums

As a sneak peak I can present a plugin manager which basically, when it’s finished, helps you install plugins, show upgrades, enable/disable them etc. When finished this will be a great addition to SiT!

If you want to see more plugins, take a look in our Plugins directory

RSS SiT! microblogging

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RSS SVN code changes

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