Posts Tagged 'News'

News – July

sitracker wax sealIt’s time for a new release of SiT, v3.64. Read the release notes here.

This release is another maintenance, and it is highly recommended that you upgrade to this version.

  • Security issues found by Yuri Goltsev, Positive Research Lab
  • German help files are now translated thanks to Gabriele Pohl
  • 100% Portuguese (Portugal) translations thanks to José Tomás & Luis Manuel Rodrigues

If you want to help in the development of SiT v3.90 (pre v4.0) please feel free to contact us.

The translation files have been updated for this release, so if you can translate, please feel free to help us here, no matter if it is only 1 string or a full translation, anything helps.

You can find us on IRC, contact us on the developers mailing list or translators mailing list which you can find here

Download SiT 3.64

News – June

Logo icon of SiT!- Open Source Incident TrackerIt’s an exiting time for us, though it has been a slow year in the development for the v3.90 release (a v4 preview). As some of you know, some of you might not know, the reason for the release of v3.90 is so that we could get new features to you sooner rather than later. In order to do we have had to trim some of the planned features but don’t fret, those features will be heading your way eventually in the v4.00 release.

The developers have worked hard this month, and will continue to do so, perhaps the beta will come sometime by the end of this month? Here’s a tip for you, follow the roadmap for the v3.90 release and you’ll be able to track progress. At the time of the writing we’re almost at 60% done.

  • Something new, is that a developer day has been introduced. The developer day is a day where developers meet in on IRC (#sit on freenode) to, amongst other things; discuss issues, code, brainstorm ideas, mentor SiT hackers & plugin programmers and whom ever wants to contribute to SiT, and in general have an enjoyable day with everyone on IRC, everyone who is interested is welcome of course. The day in mention will be the first Saturday of every month, we are a friendly bunch and we don’t bite.

Several plugins have been updated since the last news update, so why don’t you check out our plugins repository?

I’d also say a thank you to José Tomás who has helped us with the Portuguese (Portugal) translations and a special thank you to Rob Beckett (aka subwolf) who made his first code contributions to SiT! this week after a sabbatical due to illness, Rob has long been a regular contributor to the fun we have on IRC.

sitracker developer day banner

News – April

SiT IconThe day has come for the release of SiT! v3.63. This version has been long underway, but though there have been some bug fixes, and almost no new features this version is really recommended due to the fact that it fixes alot of security issues some found by Knud Erik from nSense, and some found by John Leitch & Bryce Darling.

Some of the improvements are:

  • Better language support for right-to-left reading/writing
  • MySQL 5.5 support
  • German de-DE Gabriele Pohl & Raffael Luthiger really improved this one
  • Russian ru-RU is now again 100% thanks to Алексей Назаров
  • Polish pl-PL is added and now 90% thanks to Tom Kapelko & Urszula Gola
  • Persian/Farsi fa-IR is added and now 90% thanks to Mahdi Heidari

You can read the release notes here: release notes 3.63

Next release will be the v3.90 which will be a pre v4.0 release which we decided to call v3.90 as it doesn’t contain all the features we want for 4.0.

News – February

New Beta Release

We’ve released SiT 3.63 in a beta version, get it here. There have been many bug fixes and most important of all security fixes, thanks to Knud Erik from nsense research for finding these. So please download a copy and help us test it.


We have made a plugin repository for your convenience, here you can find the latest releases of a plugin without being afraid of downloading a broken one. The url is here : , just click on files in the menu. If you sign up to the RSS feeds you’ll get notifications when a new plugin is added or when one existing is updated. This is actually a great chance to use the RSS dashlet already shipping with SiT!.

There have been added quite a few updates to plugins and dashlets, and also some cool new plugins. I suggest you take a look at the Plugins Directory in the wiki to see if there is anything that you can use.

Some really useful ones are the Tms Log and the Incident Summary

  • The Tms Log will give you a nice page where you can view the debug log file and clean it if required.
  • The Incident Summary Will display the summary of an incident on the incident details page, you’ll have a possibility to easily edit this too. The summary will then be saved in the summary field when closing the incident.


A new tutorial has been added, this one is a, how to expand storage in the VM of SiT! this can, with a few modifications, also be used for a regular Ubuntu using LVM but that’s not explained in the video.

Happy holidays

The SiT Team wishes you a merry Christmas and a happy new year.

We’ve got only a few bits of news for you at this time, this is unfortunately due to the developers being very busy meeting deadlines after deadlines at their work, which has resulted in postponing the release of v4.0.
So if you are a developer and would like to help out, please join us at IRC and lets have a talk.

We’ve got some great news too.
We got some improved Dutch translations with better wordings, thanks to Arko Kroonen & Jasper van der Marel.
Vasilios Karageorgis started on the Greek translations and is now over 50%

After alot of work, we finally got SiT into the BSD ports system which makes it easier to install on BSD.
A quick guide is added to our wiki for installing SiT Port

We’ve created a plugins repository, which runs as a test. This should be more user friendly than downloading from SVN.
Take a look here to view the plugins listing.
Don’t forget to add the RSS feed
We would appreciate any feedback in our forum so we can improve our service to you.

SiT v3.60 Released

Version 3.60 of Support Incident Tracker (SiT!) has been released thanks to the dedicated hard work of our developers, translators and testers. This release is a bugfix and translations update and has many bug fixes and small improvements and it’s key focus is stability.

This is a Long Term Support edition, which means that we will be providing Technical Support and bug fixes for this release (as v3.61, v3.62… etc.) until around the time that v4.1 is released. Security fixes will be made available for longer than that – at least until v4.2 is released! We’ve decided to do this so that we can concentrate our main development efforts on exciting new features for 4.x without ignoring existing users who are currently using the 3.x versions of SiT! and to provide a stable upgrade path.

Please see our Roadmap.

All users are strongly encouraged to upgrade to this release. See the Release Notes for more information.

Grab your copy now!


  • Many minor and not-so-minor enhancements and bug fixes
  • Updated German (de-DE) translation (65%) by Raffael Luthiger
  • Updated Slovenian (sl-SL) translation (52%) by Alen Grižonič
  • Updated Danish (da-DK) translation (100%) by Carsten Jensen
  • Updated Russian (ru-RU) translation (99%) by sancho78rus
  • Support for daylight savings time (DST)
  • Added more plugin contexts, including support for a plugins tab on the configuration page

The new configuration page for plugins in v3.60 is already supported by a number of plugins and more will take advantage of this soon.

SiT 3.60 plugin configuration page

Have a look at our expanding Plugins Directory to see how you can extend SiT! in various interesting ways to meet your own specific requirements. If you’re interested in creating your own plugins or releasing plugins that you’ve already written we’d love you leave a comment and tell us about it.

Preparation for 3.60 LTS Release

In the preparation for the release of 3.60 LTS (Long Time Support) version, which is waiting just around the corner.
We have made some changes to our Wiki pages, giving you an easier approach to find help.

The front page of the Wiki is redesigned, making it more user friendly.

But we have also done some major restructuring to create a Manual.

We hope you like what we’ve done. If not, please give post some constructive feedbacks in our forum

Welcome to our new wiki frontpage

Monthly news – March

As something new we are going to keep you updated with monthly news.

SiT 3.60 LTS (Long Term Support) is closing it’s release time.

It looks like the scheduled release date of 27th of March, is holding up.

We’ve reached 58% of the fixes.

New and/or updated plugins

Some new plugins has been added, browse the plugins here

I’ll list the ones for the current version of SiT (3.51)

  • Auto create – Auto-Create incidents based on keywords
  • Auto create with tags – Auto-Create incidents based on tags given to skills
  • tms_backup – Backup SiT using SiT’s scheduler and status on Dashboard
  • Change Skill – Change the skill in the incident details window (configured skills only)
  • Choose tag – User chooses 1 of 3 pre-set tags when incident is closed

For Developers and curious folk

We had a meeting on IRC the 20th of February where we discussed things like:

  • Future of 3.x branch
  • Aims for 4.x
  • Using GIT

And we cleaned through the bugs reported.

read more here

For translators :

Additional strings has been added, please update.
see which ones are needed

SiT v3.51 Released

The Support Incident Tracker developers are pleased to announce the immediate availability of v3.51, thanks to the dedicated hard work of our developers, translators and testers.

This release is purely a bug fix and translation update. If you are using the LDAP functionality within SiT, this is a mandatory upgrade due to a security bug in that functionality.

Download it now or view the release notes.


  • An important security fix (Bug 1047) for those people using the LDAP feature
  • Many minor and not-so-minor enhancements and bug fixes
  • Updates to the French (fr-FR) translation by Guillaume Clement, 100% of SiT! strings are now translated to French
  • Updates to the Dutch (nl-NL) translation by Arko Kroonen, 100% of SiT! strings are now translated to Dutch
  • Updated Danish (da-DK) translation by Carsten Jensen

Continue reading ‘SiT v3.51 Released’

SiT v3.50 Released

The Support Incident Tracker developers are pleased to announce the immediate availability of v3.50, thanks to the dedicated hard work of our developers, translators and testers.

This release introduces LDAP compatibility, improved permissions and significant progress on internationalisation.

Download it now
or view the release notes.


  • Improved LDAP authentication now works with Active Directory, eDirectory and more.
  • Improved permissions management, permissions are now grouped by category to make it easier to find the permissions you are interested in changing. It is also now possible to add your own Roles in addition to the three built in roles.
  • Improved internationalisation and new & updated Translations: Bulgarian (Yassen Gorbounov), French (Gilles Grenier), Danish (Carsten Jensen), Italian (Silvio Bogetto). Many more of the strings within SiT! are now able to be translated, we’re working hard towards 100% internationalisation, we need your help with this, please report and any hardcoded English strings that you find.
  • Improved support for Inbound Email, this feature is no-longer being treated as experimental as in previous releases, so please feel free to give it a try.
  • Improved UTF-8 support, better handling of international characters.
  • SiT! was previously limited to supporting 128 users, this restriction has been removed.
  • Plugin improvements: Plugins can now be internationalised and SiT! strings can now be overridden by plugins.
  • Many minor and not-so-minor enhancements and bug fixes

RSS SiT! microblogging

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Support freedom

RSS SVN code changes

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